Privacy Policy

Effective Date: July 24, 2023

(Previous policy dated June 21, 2018)

At Collected Joys, we value the privacy of our customers and are committed to protecting their personal information. This Privacy Policy outlines how we collect, use, share, and protect the information you provide when you interact with our website (www.collectedjoys.com), Etsy Shop (collectedjoysshop.etsy.com), and our social channels. By using our website and services, you agree to the practices described in this policy. If you do not agree with this Privacy Policy, please refrain from using our website or providing us with your personal information.

Information We Collect:

We collect both personal and non-personal information to provide you with a seamless experience throughout our website and to fulfill orders in our online store. The types of information we collect include, but are not limited to:

a. Personal Information:

Name
Contact information (email address, phone number, shipping address)
Payment details (credit card information, billing address)
Account credentials (username and password)

b. Non-Personal Information:

Internet Protocol (IP) address
Login details
Computer and connection information
Purchase history
Session information (page response times, page interaction information, browser type, and possibly other non-identifiable information)

How We Collect Information:

We collect information when you voluntarily provide it to us during the order process, account creation, when you subscribe to our newsletter, or when you communicate with us. Additionally, we may automatically collect certain non-personal information through cookies and similar tracking technologies as you browse and interact with our website.

How We Use Your Information:

We use your personal information for the following purposes:

Process and fulfill your orders
Provide customer assistance and technical support
Send you service-related notices and promotional messages
Send you our newsletter
Generate aggregated statistical data to improve our services
Comply with applicable laws and regulations

Sharing Your Information:

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website and delivering the services you request. These service providers are obligated to keep your information confidential and secure.

Please note that your payment details are processed through secure payment gateways that comply with PCI-DSS standards.

Also, we use trusted third-party companies to print and fulfill some of the orders placed through our online store.

Communication with Site Visitors:

We may contact you for purposes related to your account, resolving disputes, collecting fees, providing updates about our company, or enforcing our User Agreement and applicable laws. We may contact you via email, telephone, text messages, or postal mail.

Use of Cookies and Tracking Technologies:

We employ cookies and similar tracking technologies to enhance your browsing experience, gather usage information, and improve our website and services. Please be aware that third-party services, like Google Analytics or applications from the Wix App Market, may use their own tracking tools, and their practices are not covered by this Privacy Policy.

Hosting:

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to share our website and store with you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

Third-party Links:

We include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third-party Advertising:

We may use third-party advertising companies to serve ads and link to their site and/or products. Third parties may collect information directly from visitors. These companies may use cookies to track your visit to our website and other websites.

Amazon Affiliate Disclosure:

Collected Joys is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

Analytic Reporting:

We may use third-party vendors for tracking and remarketing services. Our site and these third-party vendors may use cookies or other tracking technology to help us gather information that helps us optimize our website and create an effective marketing strategy. We will analyze and track users’ use of the site, browser and device type, IP address, access times, pages viewed, and possible other non-identifiable information.

We use Google Analytics and Search Console on our website. For more details, please visit: https://www.google.com/policies/privacy/partners/

If you do not want this information to be collected, please visit: http://optout.aboutads.info

Social Media Data Collection:

In addition to our website and online store, we collect data from interactions on our social media accounts, including but not limited to Facebook, YouTube, and Pinterest. This data may include comments, messages, likes, shares, and other interactions.

We use data collected from our social media accounts to engage with our audience, respond to inquiries, share promotional content, and analyze engagement metrics to improve our services.

Our social media accounts may be integrated with third-party tools or services for analytics, advertising, or other purposes. These integrations may involve the collection and processing of user data by third parties. Please refer to the privacy policies of these third-party providers for more information.

Users have the ability to manage their privacy settings and control the information they share on our social media accounts. We encourage users to review the privacy settings offered by each platform and adjust them according to their preferences.

We are committed to maintaining a safe and respectful environment on our social media accounts. While we may moderate user-generated content to ensure compliance with our community guidelines, we cannot guarantee the security of information shared publicly on these platforms.

For more information about how data is handled on specific social media platforms, we encourage users to review the privacy policies provided by each platform, including Facebook, YouTube, and Pinterest.

Security:

We take precautions to protect the information submitted via our website. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. We use industry-standard SSL-encryption to protect data transmissions.

Unfortunately, no security method is 100% secure and reliable and, therefore, we cannot guarantee our methods and technology are absolutely secure.

California Online Privacy Protection Act (CalOPPA) and COPPA:

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
We do not specifically market to children under the age of 13 years old.

Notification of Changes:

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on our website. If our business is acquired or merged with another company or individual, your information may be transferred to the new owners.

Your Access to and Control Over Information:

You may opt out of any future contacts from us at any time. You can do so at any time by contacting us via the email address or phone number on our website.

Contact:

If you feel that we are not abiding by this privacy policy or have any comments or concerns, you should contact us immediately at info@collectedjoys.com.

By using our website or providing your information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.