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Site and Store Policies
Terms and Conditions
Effective Date: July 1, 2023
Thank you for visiting Collected Joys, an online store dedicated to providing a delightful shopping experience. These Terms and Conditions outline the terms of use, rights, and obligations associated with accessing and using our website and services. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Intellectual Property:
1.1 Ownership: All content, including but not limited to text, images, graphics, logos, designs, icons, audio clips, and software, available on our website is the intellectual property of Collected Joys or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or display any part of our website or its contents without our prior written consent.
1.2 Trademarks: The Collected Joys name, logo, and any other trademarks displayed on our website are registered and unregistered trademarks owned by Collected Joys. You may not use these trademarks without our prior written permission.
2. Use of Website:
2.1 Eligibility: By using our website, you represent and warrant that you are at least 18 years of age or the legal age of majority in your jurisdiction. If you are accessing our website on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms and Conditions.
2.2 Prohibited Conduct: You agree not to engage in any of the following prohibited activities: a. Violating any applicable laws, regulations, or third-party rights; b. Using our website for any illegal, unauthorized, or fraudulent purposes; c. Interfering with the proper functioning of our website or services; d. Uploading, transmitting, or distributing any harmful or malicious content, such as viruses or malware; e. Harassing, intimidating, or defaming others through our website; f. Collecting or storing personal information of other users without their consent; g. Attempting to gain unauthorized access to our website or its related systems.
3. Third-Party Links:
Our website may contain links to third-party websites that are not operated or controlled by Collected Joys. We are not responsible for the content, accuracy, or privacy practices of these third-party websites. The inclusion of any link does not imply our endorsement or affiliation with the linked website. You access third-party websites at your own risk.
4. Limitation of Liability:
To the fullest extent permitted by applicable law, Collected Joys and its affiliates, directors, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or services. This limitation of liability applies regardless of the cause of action, whether based on contract, tort, negligence, strict liability, or any other legal theory.
5. Indemnification:
You agree to indemnify and hold Collected Joys and its affiliates, directors, employees, agents, and suppliers harmless from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of or in connection with your use of our website or services, your violation of these Terms and Conditions, or your infringement of any rights of a third party.
6. Governing Law and Jurisdiction:
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert governing law and country]. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in [Insert jurisdiction].
7. Changes to Terms and Conditions:
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting the updated terms on our website. Your continued use of our website or services after the changes indicates your acceptance of the revised Terms and Conditions.
8. Contact Us:
If you have any questions, concerns, or requests regarding these Terms and Conditions or our website, please contact us at:
Collected Joys Email: info@collectedjoys.com
By using our website or services, you signify your consent to these Terms and Conditions.
Shipping and Delivery Policy
At Collected Joys, we strive to provide accurate and transparent information regarding shipping and delivery for your purchases. This Shipping and Delivery Policy outlines the general guidelines and procedures we follow. However, please note that specific processing and shipping times may vary for each product. Additionally, we work with production partners who handle the printing and shipping of our products on our behalf.
Processing and Production Times:
1.1 Product-Specific Processing Times: For each product available on our website, please refer to the individual product page for specific processing times. Processing times include order verification, production, quality checks, and packaging. These times may vary depending on the complexity of the product and the volume of orders.
1.2 Production Partners: Collected Joys collaborates with trusted production partners who handle the printing and fulfillment of our products. Our production partners follow industry-standard practices to ensure the quality and timely delivery of your orders.
Shipping Times:
2.1 Shipping Methods: We offer standard shipping for all orders within the United States. The shipping method is determined based on the most efficient and reliable options available.
2.2 Shipping Destinations: We currently offer shipping to addresses within the United States. Please note that we do not currently ship internationally.
2.3 Estimated Delivery Times: Estimated delivery times vary based on the shipping method selected and the destination address. During the checkout process, you will be provided with an estimated delivery range based on the shipping method and destination. The typical delivery time for US orders is 2 to 5 business days.
Order Tracking:
3.1 Tracking Information: Once your order is shipped, we will provide you with tracking details, including a tracking number and a link to the carrier's website. You can use this information to track the progress of your shipment.
3.2 Delivery Updates: You may receive periodic updates on the status of your shipment via email or SMS, depending on the contact information provided during the checkout process.
Production Partners:
4.1 Partner Shipping Policies: Our production partners follow their own shipping policies and procedures. We work closely with them to ensure timely and reliable delivery. If you have any specific questions or concerns regarding shipping or delivery, please contact our customer support team, and we will assist you accordingly.
Contact Us:
If you have any questions, concerns, or requests regarding our Shipping and Delivery Policy or the shipping process for specific products, please contact our customer support team at: info@collectedjoys.com
Please note that this Shipping and Delivery Policy is subject to change based on updates to our production partners' shipping policies and industry standards.
We reserve the right to modify or update this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our website or services after the changes indicates your acceptance of the revised Shipping and Delivery Policy.
Last updated: July 1, 2023
Return Policy
This Return Policy outlines the terms and conditions for returns, exchanges, and refunds. By making a purchase from our online store, you acknowledge that you have read, understood, and agree to this Return Policy.
Returns and Exchanges:
Please refer to each product's details for return and exchange eligibility. Personalized or custom orders are not eligible for returns. All other products must be returned within 30 days from the delivery date and be in new and unused condition. Buyer is responsible for return shipping and a restocking fee of $5.00.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective product, please contact us within 30 days of receiving your order and we will work with you to find the best possible solution. To help us better assist you, please send us a clear photo of the product in question. This will enable us to quickly understand the problem and work together to resolve it efficiently.
Contact Us:
For any inquiries regarding this Return Policy or our return process, please don't hesitate to contact our customer support team at: hello@collectedjoys.com
Payment Processing Policy
At Collected Joys, we are committed to providing a secure and trustworthy shopping experience for our customers. This Payment and Security Policy outlines how payments are processed and the security measures we have in place when you make a purchase through our website using Wix Payments.
1. Payment Processing:
1.1 Wix Payments: We utilize Wix Payments, a secure and trusted payment gateway provided by Wix.com Ltd., to process online payments. Wix Payments allows you to conveniently make purchases using various payment methods, including major credit cards, debit cards, and other payment options available through Wix Payments.
1.2 Payment Authorization: When you place an order on our website, Wix Payments securely authorizes the payment amount and verifies the payment details provided. The payment is authorized once the transaction is confirmed, and you will receive an order confirmation email.
2. Security Measures:
2.1 Secure Payment Processing: Wix Payments employs industry-standard security protocols to ensure the confidentiality and integrity of your payment information. All payment transactions are processed over secure, encrypted connections (SSL/TLS) to protect your data from unauthorized access.
2.2 Payment Card Data: We do not store or have access to your complete payment card details, such as credit card numbers or CVV codes. Your payment card information is securely handled and stored by Wix Payments in accordance with their security standards and compliance requirements.
2.3 Compliance with PCI-DSS: Wix Payments complies with the Payment Card Industry Data Security Standard (PCI-DSS) as a Level 1 service provider. This means they adhere to stringent security measures to protect cardholder data and maintain a secure payment environment.
3. User Responsibility:
3.1 Personal Security Measures: While we strive to ensure the security of your payment information, it is important to note that the security of your device and personal network is your responsibility. We recommend maintaining up-to-date security software, using secure internet connections, and protecting your login credentials.
4. Contact Us:
If you have any questions, concerns, or requests regarding our Payment and Security Policy or the payment process through Wix Payments, please contact our customer support team at: info@collectedjoys.com
Please note that this Payment and Security Policy is specific to payments processed through Wix Payments and may be subject to change based on updates to the payment gateway's policies and security practices.
We reserve the right to modify or update this Payment and Security Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our website or services after the changes indicates your acceptance of the revised Payment and Security Policy.
Sales Tax
Effective Date: July 1, 2023
Thank you for shopping at Collected Joys. This Sales Tax Policy outlines how sales tax is applied to purchases made on our website for customers located in Colorado. By making a purchase from our online store, you acknowledge that you have read, understood, and agree to be bound by this Sales Tax Policy.
1. Sales Tax Collection:
1.1 Colorado Sales Tax: Collected Joys is required by law to collect and remit sales tax on taxable transactions in the state of Colorado. The current sales tax rate is determined by the destination address where the order is being shipped.
1.2 Taxable and Non-Taxable Items: The sales tax applies to the purchase of tangible personal property and certain digital goods or services as defined by Colorado tax laws. Some items may be exempt from sales tax based on specific criteria established by the state. However, Collected Joys does not sell any products that qualify for exemption.
2. Sales Tax Calculation:
2.1 Automated Tax Calculation: To ensure accurate and compliant sales tax collection, Collected Joys utilizes automated systems and third-party software to calculate the appropriate sales tax based on the applicable tax rates for the destination address provided during the checkout process.
2.2 Displayed Tax Amount: The sales tax amount, if applicable, will be clearly displayed on the order summary page before you confirm your purchase.
3. Sales Tax Remittance:
Collected Joys is responsible for remitting the collected sales tax to the relevant taxing authorities in accordance with applicable laws and regulations.
4. Customer Responsibilities:
4.1 Reporting Use Tax: If you are a Colorado resident and make a purchase from Collected Joys but are not charged sales tax due to a specific exemption or tax rules, you may be responsible for reporting and remitting the corresponding use tax directly to the Colorado Department of Revenue.
4.2 Individual Tax Obligations: Please note that it is your responsibility to comply with all applicable tax laws and regulations, including any tax reporting and remittance obligations, for purchases made from Collected Joys.
5. Contact Us:
If you have any questions, concerns, or requests regarding this Sales Tax Policy or our tax collection process, please contact our customer support team at:
Collected Joys Email: info@collectedjoys.com
Please note that this Sales Tax Policy is specific to transactions in Colorado and may be subject to change based on updates to Colorado tax laws and regulations.
We reserve the right to modify or update this Sales Tax Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our website or services after the changes indicates your acceptance of the revised Sales Tax Policy.